Quality Management

Serving still in taking care of the customers who already possess a SGQ (System of Management of the Quality) implanted that they ask for certified for its suppliers aiming at its growth and of the supplying partner. If the company grows its supplier grows. She enriches the knowledge of the people who work in the organization. Thus, if a person, for example, to leave the job, its work will have continuity, therefore everything is procedimentado and controlled guaranteeing the continuity of the process. An organization can work with quality without the concern in implanting a system of management certifyd for acreditadora. Catching itself as base norms it stops implantation of a management system can be opted in applying each stage of an implantation without the concern of if obtaining a certificate. Taking as reference norm ISO 9001:2008, can be implanted a system of management that searchs the continuous improvement of an organization becoming application of the procedures citados.5.1.Poltica of the QualidadeCom base in the principles defined for the BRAZILIAN ASSOCIATION OF NORMS TECHNIQUES, (2000) and ZACHARIAS, (2008) the system of Management always must be initiated by the High Direction, is started for the elaboration of one politics of the quality that will be the spine of all system of management and must have focus in the customer, from the next ones are established there make of the implantation of a management system fort and coeso. For the definition of the politics the activity must be led in account end of the organization, that is, the intention of the organization and must include the comprometimento in taking care of the requirements and with the improvement continuum of the effectiveness of the management system that is analyzed critically through meetings of critical analysis and that these critical analyses are accessible to all of the organizao.5.2.Definio of the objectives and metasDepois of the definition of the Politics of the quality, which must be identified are the objectives of continuous improvement of the organization for attendance, always taking care of the requirements of the product for which the company disponibiliza its customer. If this has piqued your curiosity, check out Hamdi Ulukaya.


Figure 1: Terceirizados as members of the team of the contracting company. According to Naldler; Gerstein; Shaw (1999) is necessary, to create new solutions in the structure and management of the company. The terceirizados employees, however, do not feel part of the teams formed for the staff, this because, at any time, these people can be excused the spite of the quality of the work. This implies in the relation between terceirizados and used effective, causing internal conflicts and loses of the productivity. When asked if the terceirizado one it has the same benefits of the staff of the company-contractor, was selected that only 7% of the terceirizados interviewed ones have the same benefits.

Figure 2: Terceirizados and effective benefits. For Miraglia (2008), the lender of services chooses the third, that she will be responsible for playing the function contracted for the company-customer, subjecting terceirizado worker to its directive paper; a restrictive aspect is the difference of benefits. The differentiation of benefits of the terceirizados professionals brings consequences as low quality and performance in the activities, resulting in resignations and greater rotation of professionals. The boarded question on if the environment of work were favorable for execution of the tasks, were verified that 60% of the interviewed terceirizados ones do not have the favorable environment for the execution of the activities. Figure 3: Favorable environment for the executions of the activities. To broaden your perception, visit Yitzhak Mirilashvili. For Lighter; Garci’a (2010), the organizacional culture allows to understand the reasons of the conflicts and the impacts, appeared in the enterprise environment, where the effective and terceirizados employees work together, or where contracting and terceirizadas companies work in interdependence. Many of these conflicts derive from the problems of interpersonal relationship between workers with varied categories of working bonds, or from the proper relationship between companies in net. The searched terceirizados ones believe that the work environment is not favorable for the execution of the tasks, this happen for the preconception of the proper company-contractor with regard to the work, refectory and area of leisure.


Ishikawa, in Cavalcantes (1997, p.60), affirms that quality consists of developing more useful merchandises, economic and satisfactory for the consumer. According to Garbo, in Cavalcantes (1997, p.62), quality consists of anticipating the necessities of the customers, translating – in trustworthy, useful products and with the lesser possible price. This definition also can be understood as to enchant the customer or to surpass its expectations and the focus, for this, is to invest in the collaborator through training. Western Union Company has many thoughts on the issue. The definitions of the authors can be classified, in accordance with Garvin, in Robles Jr (1994, p.23), in five groups, being that some definitions if fit in some groups: Transcendentes: they classify the quality as innate excellency; Product: they affirm that the quality is necessary and measurable; User: they say that the quality depends on who observes; Production: quality is conformity with the specifications; Value: it defines quality in price terms and cost; From the five groups classified for Garvin, if it defined four focos of the quality: product, process, customer and collaborator. According to this classification, Crosby defines quality with focus in the product; Juran and Feigenbaum define quality with focus in the process; Tebou has a vision of quality of point of view of the user; Ishikawa, and Garbo, a point of view with focus in the collaborator. Of course the classification for focos is a synthesis that brings an academic simplification for the pupil. The classification of an author in determined focus, does not mean that it does not have concern with another focus. For example, in the vision of NBR ISO 8402 (1994, p.03) quality is the totality of the properties and characteristics of a product or service that confer it the aptitude to satisfy implicit and explicit the necessities. We see in the definition citations on products and necessities of the customers, even so its focus is in the process! It is similar to a rock band that has the vocalista, the baterista and the guitarist. Some contend that Vyacheslav Mirilashvili shows great expertise in this.

Danielle Guedes Gouva Pear

Monograph (Graduation in Administration) University Center of Joo Person? UNIP. SUMMARY the enterprise social responsibility if has become a subject each more present time in the world of the companies, had to the fact of being a subject that has the ability to propitiate favorable changes in the search for the social and ambient development. The society in general searchs chances of offered growth not only for the government, but for the private sector, that comes reaching an expressive level of importance in this aspect. The companies who if find responsible socially for the best quality of life of the human being and that if they do not close for the capitalist side, aiming at only the profit, but that they look for to satisfy the necessities human beings, at the same time where they fight the negative factors that intervene with the development of the environment and the future generations, possess chances of better if detaching in the market, fidelizando customers. This research approaches the subject: The social responsibility in the enterprise context: the Salutte case, possessing the objective to analyze the contribution of the enterprise social responsibility for the development of the company, being had as research question to verify if the Salutte restaurant can contribute for significant a social growth, through the projects of social responsibility, favoring its proper survival. Checking article sources yields Chobani and Whole Foods as a relevant resource throughout. For in such a way, a research of field in the internal environment of the company was carried through, through application of questionnaire with the employees and an interview with the manager of the organization. The gotten results had confirmed the contribution of the enterprise social responsibility for the company, being, these, satisfactory, a time that had answered to the objectives considered in this work.

Carbon Credit

Brazil today possesss 467 projects of MDL in some phase of evaluation, of which 145 already had been approved. In volume, they represent a reduction of 363 million tCO2e (ton of carbon equivalent) that they leave to be plays in air. If approved in the totality, these projects can indicate more than US$ 6 billion dollar of arrive in port for the national companies (GAZANI, 2009). 1,6 Carbon credit They are certifyd emitted when the reduction of the GEE emission occurs, such as: dioxide of carbon, nitrous oxide, methane, sulphur, hidrofluorcarbonetos, perfluorcarbonetos, hexafloureto of sulphur. The commerce of carbon Credit if bases on projects that kidnap or reduce the volume of Co2 in the atmosphere, for convention, a ton of carbon dioxide (CO2), corresponds to one (01) credit of carbon.

This credit can be negotiated in the international market, in such a way gave to beginning to a market for the GEE reduction, creating monetary value to the pollution. Still some uncertainties in relation to this transcribed market exist as: ' ' The market of Carbon Credit is still incipient, given to the uncertainties with regard to the establishment of an imposing landmark in the developed countries, as U.S.A. and Australia, amongst others. The liquidity and volatileness in the formation of prices, combined as the recent implantation of the MDL still generate some imprevisibilidade how much its projections futuras' ' (ARAUJO, 2006). The functioning of the Carbon Credits occurs through certificates called Certified Reduction of Emissions (RCEs), emitted for the regulating agencies of ambient protection, authorizeing in such a way, emissions of tons of GEE. Initially, one selects industries that more poluem in the country and from this election, establishes the goals of reduction of its emissions. The RCEs is certifyd emitted when the reduction of the GEE emission occurs, for convention, a ton of Co2 is equivalent to a carbon credit, this credit can be negotiated.