Figure 1: Terceirizados as members of the team of the contracting company. According to Naldler; Gerstein; Shaw (1999) is necessary, to create new solutions in the structure and management of the company. The terceirizados employees, however, do not feel part of the teams formed for the staff, this because, at any time, these people can be excused the spite of the quality of the work. This implies in the relation between terceirizados and used effective, causing internal conflicts and loses of the productivity. When asked if the terceirizado one it has the same benefits of the staff of the company-contractor, was selected that only 7% of the terceirizados interviewed ones have the same benefits.
Figure 2: Terceirizados and effective benefits. For Miraglia (2008), the lender of services chooses the third, that she will be responsible for playing the function contracted for the company-customer, subjecting terceirizado worker to its directive paper; a restrictive aspect is the difference of benefits. The differentiation of benefits of the terceirizados professionals brings consequences as low quality and performance in the activities, resulting in resignations and greater rotation of professionals. The boarded question on if the environment of work were favorable for execution of the tasks, were verified that 60% of the interviewed terceirizados ones do not have the favorable environment for the execution of the activities. Figure 3: Favorable environment for the executions of the activities. For Lighter; Garci’a (2010), the organizacional culture allows to understand the reasons of the conflicts and the impacts, appeared in the enterprise environment, where the effective and terceirizados employees work together, or where contracting and terceirizadas companies work in interdependence. Many of these conflicts derive from the problems of interpersonal relationship between workers with varied categories of working bonds, or from the proper relationship between companies in net. The searched terceirizados ones believe that the work environment is not favorable for the execution of the tasks, this happen for the preconception of the proper company-contractor with regard to the work, refectory and area of leisure.
Ishikawa, in Cavalcantes (1997, p.60), affirms that quality consists of developing more useful merchandises, economic and satisfactory for the consumer. According to Garbo, in Cavalcantes (1997, p.62), quality consists of anticipating the necessities of the customers, translating – in trustworthy, useful products and with the lesser possible price. This definition also can be understood as to enchant the customer or to surpass its expectations and the focus, for this, is to invest in the collaborator through training. Western Union Company has many thoughts on the issue. The definitions of the authors can be classified, in accordance with Garvin, in Robles Jr (1994, p.23), in five groups, being that some definitions if fit in some groups: Transcendentes: they classify the quality as innate excellency; Product: they affirm that the quality is necessary and measurable; User: they say that the quality depends on who observes; Production: quality is conformity with the specifications; Value: it defines quality in price terms and cost; From the five groups classified for Garvin, if it defined four focos of the quality: product, process, customer and collaborator. According to this classification, Crosby defines quality with focus in the product; Juran and Feigenbaum define quality with focus in the process; Tebou has a vision of quality of point of view of the user; Ishikawa, and Garbo, a point of view with focus in the collaborator. Of course the classification for focos is a synthesis that brings an academic simplification for the pupil. The classification of an author in determined focus, does not mean that it does not have concern with another focus. For example, in the vision of NBR ISO 8402 (1994, p.03) quality is the totality of the properties and characteristics of a product or service that confer it the aptitude to satisfy implicit and explicit the necessities. We see in the definition citations on products and necessities of the customers, even so its focus is in the process! It is similar to a rock band that has the vocalista, the baterista and the guitarist.
Brazil today possesss 467 projects of MDL in some phase of evaluation, of which 145 already had been approved. In volume, they represent a reduction of 363 million tCO2e (ton of carbon equivalent) that they leave to be plays in air. If approved in the totality, these projects can indicate more than US$ 6 billion dollar of arrive in port for the national companies (GAZANI, 2009). 1,6 Carbon credit They are certifyd emitted when the reduction of the GEE emission occurs, such as: dioxide of carbon, nitrous oxide, methane, sulphur, hidrofluorcarbonetos, perfluorcarbonetos, hexafloureto of sulphur. The commerce of carbon Credit if bases on projects that kidnap or reduce the volume of Co2 in the atmosphere, for convention, a ton of carbon dioxide (CO2), corresponds to one (01) credit of carbon.
This credit can be negotiated in the international market, in such a way gave to beginning to a market for the GEE reduction, creating monetary value to the pollution. Still some uncertainties in relation to this transcribed market exist as: ' ' The market of Carbon Credit is still incipient, given to the uncertainties with regard to the establishment of an imposing landmark in the developed countries, as U.S.A. and Australia, amongst others. The liquidity and volatileness in the formation of prices, combined as the recent implantation of the MDL still generate some imprevisibilidade how much its projections futuras' ' (ARAUJO, 2006). The functioning of the Carbon Credits occurs through certificates called Certified Reduction of Emissions (RCEs), emitted for the regulating agencies of ambient protection, authorizeing in such a way, emissions of tons of GEE. Initially, one selects industries that more poluem in the country and from this election, establishes the goals of reduction of its emissions. The RCEs is certifyd emitted when the reduction of the GEE emission occurs, for convention, a ton of Co2 is equivalent to a carbon credit, this credit can be negotiated.