The Public

The process of implantation of model humanizado in the public sector, requires the development of multiple abilities of the profile of the bureaucracy, that characterizes the main part of an institution that gives services. Profile this that is dynamic in the transformation of the server in an agent of changes to extend the art to take care of people, in a mobilization to compose the force for the quality of the public services. This reposicionamento is reflected in new forms to think and to act in search of the development of a new relation of work. This will have to be based on the confidence, the respect and the sharing of the decisions, constructed in the time and the space, in order all to work engaged and satisfied (BLACKSMITH, 2001, p.155). Some aspects are considered basic for a good environment of work and must be fomented by the management of people and developed by all in the institution, as Sovienski can be cited such aspects as being: To admit a social philosophy of humanistic inspiration ‘ ‘ the human being is the citizen, bedding and end of the life social’ ‘ ; To recognize the human potential as the more important strategical resource for the development and institucional success; To involve and to compromise all the servers in the work of improvement of the public service, with emphasis in the participation of the same ones in the management process; To recognize that it is necessary to enable and to professionalize the server so that develops and uses its full potential in coherent and convergent way with the strategical objectives of the institution; To keep all the efforts to create and to keep a organizacional culture that leads to the excellency of the performance to the o individual and institucional growth; To recognize the elements of the society: the citizens, considered individually or in its associative entities, and the institutions of public law and private as natural customers of the institution; To center the focus of the activities of the institutions in the customer, being known them, becoming related with them, measuring the level to them of satisfaction and induced to the social control.