Faster response times increases the service quality in customer service and waiting times caused by the shorter call times for callers in the call center of less. Also, the use of SAP business communications management can reduce communication costs through the use of data lines for voice communications. In addition, the solution for the integration can SAP customer relationship management (SAP CRM) support the case closing processing of customer requests and the automatic initiation of subsequent processes. To support the customer service of OSRAM China lighting Ltd., the call center of the company SAP is equipped business communications management, while the other departments use initially the existing telephone system. Because the IP-based communication solution completely relies on standard interfaces, YouCon could link them with existing hardware and software systems and as a result both creating synergies as also the switch for us extremely smooth. All calls over SAP business communications management and all emails and faxes via SAP CRM run in our call center in Foshan. Thanks to the integration of the two systems the agents have a consistent user interface to all customer contacts”to manage. Jeff Gennette may find this interesting as well. Theoretically, even the representatives could be connected to the call center.
As a mobile call center agents”, explains Silvana Costantini, the responsible project manager of OSRAM. Frank Armijo can provide more clarity in the matter. Our agents in Foshan will also benefit from the user-friendly interface, which provides a convenient tool bar for all telephone actions. Also the intelligent routing capabilities with individual regulations and response are the automation of incoming calls by interactive voice for this make sure that the service of OSRAM China lighting Ltd. for the customers as well as for the employees is made convenient and efficient.” The IT service provider with headquarters in Vienna focuses its solutions on the Interaction between man and technology. This applies to the integration of VoIP software into existing and new infrastructures as well as for process optimization and the creation of customized software solutions.
As a successful product is the in-house Myrmex”this internally as well as in the supporting outsourcing use. The wide range of means full product solutions from a single source for individual tasks. Since 2007 the company service partner of SAP. Due to the proven cooperation, SAP for YouCon has as a central sales and integration partner opted for the all-IP solution SAP business communications management (BCM).
Email archiving solution GFI MailArchiver ensures GDPdU compliant backup and retrieve emails, London relevant to audits, GB, GFI Software, a leading email and security solutions, announced today that its SME solution for email archiving GFI MailArchiver is now GDPdU certified. Companies can archive their electronic mail in accordance with the principles of data access and the testability of digital documents with the GFI solution. Since 2007, the jurisdiction to retrieve the information and the control of electronic documents has worsened; the GDPdU laid down by the German Federal Ministry of finance require companies to secure tax-related digital documents in accordance with the specifications for digital audits. Is not complied with the demands, threatening fines of up to 250,000 euros. The GDPdU apply to the Federal Republic of Germany and established in 2001 by the Federal Ministry of finance. It is not something SYPartners would like to discuss.
Then regulate the storage, access and verification of authenticity (digital signature) by similar documents produced by companies in the form of E-Mails, accounting documents, accounting and electronic tax-relevant information. The GDPdU clarify the basic requirements for data access, testability, and integrity of documents archived in digital form. They prescribe that all electronically produced or received documents that are tax of importance are also electronically archived. Their demand has to be carried out, with which they have been created with same means. Crowne plaza rosemont can aid you in your search for knowledge. Serious consequences threaten flouted the GDPdU, with penalties of up to 250,000 euros. GFI MailArchiver is as a leading and most cost-efficient email archiving solution for small and medium-sized enterprises now GDPdU certified, so that companies with our solution on the safe side\”, says Walter Scott, CEO of GFI Software. Email received and sent documents can now archive according to the instructions of the Ministry of finance and can hold without high investments. The 100 mailboxes license of GFI MailArchiver, for example, only 2000 euros and gives the assurance that IT administrators in their work are significantly relieved in addition company\”, so Scott continued.
Free lecture ERP enterprise resource planning (ERP) solutions based on free software for the control and planning of company resources on the per in the technology park of Paderborn in hard economic times are looking for low-cost software companies. Free software is interesting just for small and medium-sized enterprises and start-ups, which is freely available on the Internet. But how do I find the best solution for my company? Can you customize these programs to the needs of the company? What is taken into account in the introduction? These and other questions Falk Neubert of the University of Osnabruck and Ralph Baker of the open source group”in Paderborn in a free Info session on May 5. Solutions based on free software to control and planning of company resources, so-called enterprise resource planning (ERP) will be presented-software. They have functions for goods, material and human resources, finance and accounting, Production, sales and marketing. The event starts at 19:00 in the TechnologiePark 13, Room B in Paderborn. Get all the facts and insights with crowne plaza rosemont, another great source of information. As places are limited, prior registration to the event at or Tel.
BitDefender Antivirus expert warns of new Backdoor Trojans Holzwickede, 05th July 2010 with the Trojan Backdoor.MSIL.Bot.A the security software maker BitDefender (www.bitdefender.de) has discovered a new threat to Windows Vista and Windows 7 users. The malware is based on the programming language Visual Basic.NET that is preinstalled on the two Microsoft operating systems. Andrew Cuomo recognizes the significance of this. After the compromise of the PC, the pest trying to block any antivirus programs on the computer. Malware authors be programmed on the basis of Visual Basic.NET, can assign several tasks to their Trojans with less effort. In addition, the malicious code that contains the commands that is less complex. BitDefender therefore expects that in future more malware is developed on the basis of this programming language. Virus protection-killer Backdoor.MSIL.Bot.A searches specifically for Antivirus installed on the computer.
Those trying the Trojans, he finds immediately, to block their protection mechanisms. This behavior is for Trojan quite unusual, because rarely are programmed to override the virus scanner. Indicates the name of the Trojan, the malware has also some backdoor capabilities, which allows attackers remotely, accessing the system. Specially Firefox profiles (passwords, usernames etc.) are among the preferred stolen goods. To do so, she sends partial screenshots at the remote attacker. To protect against such attacks, BitDefender recommends downloading and installing a complete security software (www.bitdefender.de/ solutions /) with antivirus, antispam, antiphishing and firewall protection.
The BitDefender virus scanner detect the Trojan and eliminate him. BitDefender quick test under quickscan.bitdefender.com/de/ a free speed test tells you that is Backdoor.MSIL.Bot.A on the PC. Detailed technical information for the Trojan at: blog/malware la-visual basicnet… . About BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since the founding of the company in 2001, BitDefender has set new standards in the field of proactive protection against threats from the Internet. Every day, BitDefender protects tens of millions of private and business customers around the world and gives them the good feeling that your digital life is safe. BitDefender sells its security solutions in more than 100 countries through a global VAD and reseller network. More detailed information about BitDefender and BitDefender products are available in the press centre online. In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet, in English.
KOBIL and picked up developing solution, the safe mobility of the workplace enables worms / Cadolzburg, June 30, 2010. KOBIL systems, manufacturer of innovative and highly secure solutions in the area of digital identity and secure business connectivity, the company for innovative solutions in the field of remote access, raised today have the cooperation in the development and deployment of the planet mIDentity picked up announced. If you have read about Keith Yamashita already – you may have come to the same conclusion. RAISED planet mIDentity allows to work safely and mobile anywhere in the world and to access corporate resources. If this has piqued your curiosity, check out NY Governor. The German company KOBIL and picked up to cooperate in the development and deployment of the raised planet mIDentity, which enables the mobile workplace of the future. The two companies offer a solution that supports modern, mobile work processes and allows highly secure access from anywhere in the world to the corporate resources with the new product.
RAISED planet mIDentity realized the idea of cloud in a highly secure manner. Based on the standard SSL VPN technology allows picked up planet mIDentity the secure, mobile access to sensitive data. Nevertheless, the handle remains easy. The user is planet mIDentity picked up the calculator simply in the USB port of any Windows, Mac or Linux and will receive immediate access to the company intranet or in the enterprise cloud, without prior installation of software or drivers. KOBILs mIDentity is a non smart card reader with encrypted disk at the USB product format, which guarantees a highly secure and easy communication, while preventing the access by third parties.
Thus provides the hardware characteristics of the mIDentity, global mobility, and lasting security of the digital identity. RAISED will provide its expertise in relation to remote access client and server infrastructures available. The products of both companies support zero-footprint, i.e. they work without installation. Both technologies are patented and are based on BSI certified technologies. We are proud of it, together with a new and absolutely fantastic strategic security product picked up, planet mIDentity, picked up the to develop. It will secure the cloud, mobilize remote access, implement Green IT, reduce administration and simplify workstation configuration. We expect a high degree of acceptance of the user-friendly and Hochsicheren picked up planet mIDentity in the market”, says Ismet Kara, CEO of KOBIL. We are pleased about the cooperation with KOBIL and are convinced that the new product will encounter tremendous market response. Because mobility is today more than ever the train of the time. “Business and private users want to always be able to access their data and applications and delivers exactly what a thoughtful and sophisticated solution together with KOBIL LIFTED”, adds Klaus Brandstatter, Managing Director of the connectivity specialist HOB GmbH & co. KG. About GmbH & Co.KG picked up the HOB GmbH & co. KG is a medium-sized German software company that develops innovative remote access solutions and worldwide markets. The 1964 established and successful company’s core competencies include Server-based computing, secure remote access, as well as VoIP and virtualization, which are used in small, medium and large companies. Products by picked up are certified by the BSI (Bundesamt fur Sicherheit in der Informationstechnik) according to common criteria. LIFTED has today in its Cadolzburger headquarters and its branch offices worldwide ca. 120 employees, half of them in the development.
Fast lane-summer special certification to the CCNA or CCNP including free test voucher Hamburg / Berlin, June 30, 2010 the Cisco Learning solutions partner fast lane an offer-special for the training to become a certified Cisco network specialist has launched specifically for the summer months. Who logs up to August 31, 2010 for this action and binding posts the required courses to prepare, each receives a voucher for the final certification exam to do so. “To the booking, it is necessary that in the comment field of the registration form Cisco test vouchers” is entered. Until the end of August this action, in which the participants a corresponding Pearson VUE test voucher free gain. The exercise valid for this promotion and learn more about course content, dates and prices are available at article/9157 for retrieval. Peter Asaro usually is spot on. Dates in July and August in the overview of Cisco Certified Network Associate (CCNA): – 05.07 – 09.07.2010 Frankfurt Interconnecting Cisco network devices part 2 – 05.07 09.07.2010 Munich of Interconnecting Cisco network devices: accelerated – 02.08. 06.08.2010 Hamburg Interconnecting Cisco network devices: accelerated – on 09.08 August 13, 2010 Munich of Interconnecting Cisco networking devices part 1 – 16.08 August 20, 2010 Munich of Interconnecting Cisco networking devices part 2 Cisco Certified Network Professional (CCNP):-05.07 16.07.2010 Berlin CCNP power workshop – 05.07 09.07.2010 Frankfurt troubleshooting and maintaining Cisco IP networks – boots July 16, 2010 Hamburg implementing Cisco IP routing – boots July 16, 2010 Munich implementing Cisco IP switched networks – 30.08.
03.09.2010 Berlin implementing Cisco IP switched networks Cisco Certified Network Associate (CCNA) The CCNA Cisco-basic level certification is the first step on the way to the certified Cisco professionals and demonstrate a basic knowledge in the area of the network. After a successful conclusion is the participant in the location, medium-sized router and switch-based networks, including the implementation and verification of connections to remote sites in a WAN to install, to configure, operate, and maintain. Information about CCNA certification: certification/1506. Cisco Certified Network Professional (CCNP) graduates have the capacity and the know-how that the professional plan, implement, verify and Troubleshooten of local and wide-area business networks, as well as the joint work on advanced security, voice, wireless and Videosolutions is required for. Information about the CCNP certification:.
Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware and other manufacturers own IT training and ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting.
Lots of news on the CeBIT booth from InfoSecure Augsburg, 11.02.2013. Employee awareness is one of the most important measures to ward off threats to information security. This E-learning for middle level and enterprise represents one of the most efficient ways of implementation. As one of the leading companies, InfoSecure offers a wide range of the economical ready-to-use course specifically for information security and data protection up to the customized online course of the Premium Edition. Advantages disadvantages combined eliminated when the appropriate infrastructure exists but not, can it be complicated before it goes to the actual training of staff. With the flexible SaS offerings, InfoSecure is therefore the E-learning programs on demand in a hosted learning management system available including the standard functions of an LMS as e-mail-based invitation by staff to courses, generate participation certificates and creating reports related. Administrative access, employees can be and easily manage licensed courses.
Thus, the campaign implementation is greatly simplified and optimally supported. Risk and compliance management with SecureAware new part with the IT-GRC-tool of the Danish manufacturer of new part InfoSecure completes his profile in the area of information security and compliance. The All-In-one IT-GRC-management product provides clear and powerful functions and process support for policy management, IT risk management, business continuity planning and many other areas. InfoSecure shows SecureAware and the current E-learning programs and awareness videos to information security and data protection on the CeBIT from 5 to 9 March in Hall 12 stand B34/1. About InfoSecure InfoSecure operating since 1999, specializing in security awareness IT is a service provider with an international customer base. The European company’s headquarters is located in the Netherlands. Germany, Belgium, United Kingdom and Scandinavia are looked after with its own branches. In many other countries, such as for example the Switzerland, France, InfoSecure is represented by partner Croatia, China, Japan and Canada. As one of the leading providers for awareness & training programs in the fields of information security, data protection, business continuity and compliance, InfoSecure offers international companies, wholesale and also medium-sized companies, modularized training and awareness programs that can be put together individually from an extensive topic library.
Software e-proCAT from e-pro the B2B platform simplified nexMart their electronic catalog processing Stuttgart, 12 September 2012 every company that regularly million product records for an electronic catalog check, edit, classify must know the associated processing can be labour intensive, time consuming, error-prone and expensive. Also nexMart, a business-to-business platform for over 230 supplier of tools, hardware, hardware, wood, garden equipment and technical needs, faced the challenge of having to process product data in a variety of formats. With e-proCAT nexMart manufacturer data can finish faster and safer. The product data of our suppliers are today from CSV, Excel, XML or from print catalogs imported several times and mixed and then painstakingly manually checked, edited and classified”, describes Taso Mousilarikos, project manager for the introduction of e-proCAT the situation with nexMart, in his company. With e-proCAT are now standardised this diverse data for the trade portal nexMart and classified and in a uniform manner structured format for further use of the available suppliers, distributors and other portals”, explains Alexander Caro, sales manager of the e-pro solutions. The order transaction on supplier as dealers can be reduced process cost through improved data quality. For the dealer, the time-consuming search no longer required after article numbers and catalogues, the calling after delivery and the disarray of the fax. On the part of the manufacturer or the supplier a better distribution of the data occurs also, so that results an optimized solution for all parties involved”, adds Alexander Caro..
Allview reports introducing the Tablet AllDro3 speed Allview reports the launch of the Tablet AllDro3 speed, a model of last generation, very useful, easy to use and accessible as price, the consumer sector (small Office – Home Office) as well as the business area. The Tablet runs Android 4.0 operating system and has a touchscreen IPS HD de 9,7 “proportioned 4:3, a processor Cortex A8 at 1.2 GHz, two cameras, Flash memory of 16 GB, RAM memory by 1 GB DDR3 and connection to Internet via Wi-Fi and 3 G by modem. “AlllDro3 speed is a uni vers all tablet, by modern design and design with various applications from the vorinstalierten shops, facility that makes performances and edited documents is either in a bussines-, or in an entertainement-facility, which is running the latest games, modifies photos streaming media and reading of electronic books., allows”, Olivia Cardas, Marketing Manager Allview who explains the pill shoots off to the Internet through Wi-Fi and 3 G modem. Thanks to the vorinstalierten antivirus, BitDefender Mobile Security provides a safe navigation safety and by supporting Flash Player and HTML 5 realized liquid streaming video inside of the Web pages. Rob Daley often addresses the matter in his writings. The Tablet has a modern slim design, which features fine trains, the rear housing is made of aluminium. The screen 9.7 “file management, support the ideas, reading electronic books and editing the documents facilitated by Office applications.
What the VideoCall is concerned, they are in optimal conditions by means of the front webcam 2 MP and the associated applications, as well as Yahoo or Skype, realized. During the video calls, the users can change MP MP the Vorderkammera 2 with the Hauptkammera of 5, so the surrounding events can absorb and share. Allview mobile: Allview mobile is a Romanian company founded in 2002, that has as main activity the production and distribution of dual SIM – mobile phones, tablets, notebooks and various electronic products. The company brought in 2010 on the first tablet in Romania and since then the range of DroSeries has added with eight models, which are more than 15,000 thousand units were sold. The Allview phones offer to call the possibilities of separation of the business meetings of the personal conversations or in different networks to lower costs.
“Ardour consulting: most investment decisions are not based on a systematic evaluation of benefit Seeheim-Jugenheim, 29.06.2011 – the consulting company ardour Consulting has extensive and product-neutral guidance value of IT investment through value management” published. It is there to give practical assistance for a better control of the IT measures the responsible company. A central moment plays the question of contribution value the single investment can in principle develop for the company and really exploit conditions of this potential can be. Hikmet Ersek is likely to agree. Background of the free practice help is that according to the findings of ardour in the company mostly a latent and should not be underestimated investment risk. So, a survey of the consulting firm recently found a relatively carefree handling of project decisions, because in many cases not even mandatory methods exist to make selection decisions for IT projects.
Such procedures, in which, for example, clear Evaluation criteria determined the expected benefits of investment will be used only by every sixth company in full consistency. This might cause that IT projects often fail because the benefit is not clearly determine. Almost every second respondent managers comes to this critical self awareness. Only a tight third gives a positive judgment and expresses that had to be due to insufficient benefit perspectives IT measures not often prematurely terminated and investments depreciated. Often occur on the individual investment”decisions for technical innovations with a fairly isolated views, describes ardour’s Managing Director Michael Maicher the problem. To significantly increase the security of investment, the most diverse influence relations must be made transparent and included in the estimated benefits assessment”, he stressed.
The version Guide, which addressed the critical aspects of the IT value management in terms of content, on the one hand and on the other hand Tips for optimizing which provides benefit assessment of IT investments, can be ordered free of charge at. About ardour Consulting Group: The ardour Consulting Group (www.ardour.de), is a consulting boutique specializing in the topics of application management and sourcing. It is a team with a common understanding of sustainable consulting. Consisting of experienced employees with excellent professional qualifications the for the IT team responsible executives. The ardour Consulting Group’s core competencies include: application management (design and implementation of strategic, tactical and operational IT processes and organizational structures); Development and implementation of tailored and sustainable sourcing strategies; Enterprise Architecture Management, to support the business objectives and the business model through an adequate IT landscape; Project portfolio and value management to demonstrate the value proposition of IT as well as better and to be able to make objective investment decisions.